Shipping policy

PROCESSING TIMES

Each Breeze & Bough piece is prepared and packed with care.

Standard items are normally dispatched within 2 weeks. Custom or personalized items may take up to 3 weeks. Shipping transit time is additional.

Processing begins after payment is confirmed. For custom orders, processing begins after we receive all required photographs, wording, personalization details, and design approval.

Business days do not include weekends or public holidays.

SHIPPING RATES AND DELIVERY ESTIMATES

Available shipping methods, shipping charges, and estimated delivery dates are displayed at checkout.

Delivery estimates begin after the order has been dispatched and are not guaranteed. Customs processing, severe weather, carrier disruptions, public holidays, and other events outside our control may cause delays.

TRACKING

When tracking is available, you will receive a shipping confirmation email containing the tracking number. Tracking information may take several business days to update after dispatch.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

If you need to change your address, contact us as soon as possible. We cannot guarantee that an address can be changed after production or fulfillment has begun.

Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.

CUSTOMS, DUTIES, AND TAXES

International orders may be subject to customs duties, import taxes, or handling fees.

Any charges not collected at checkout are the customer’s responsibility. Customs requirements and charges vary by destination.

DELAYS

If we cannot dispatch your order within the stated processing time, we will contact you with an updated shipping date. You may accept the revised date or cancel the unshipped order for a full refund.

DAMAGED PACKAGES

If your order arrives damaged, contact us as soon as possible and preferably within 7 days of delivery. This notification request helps us investigate quickly and does not shorten any mandatory legal right or warranty period. Please keep the item and all packaging and provide photographs so that we can investigate the shipment and arrange an appropriate resolution.

LOST OR MISSING PACKAGES

If tracking has not updated for an extended period or your package has not arrived after the estimated delivery window, contact us through our Contact page.

We will work with the shipping carrier to investigate. A replacement or refund will be considered after the carrier confirms that the shipment is lost.

MULTIPLE PACKAGES

Items from the same order may occasionally be shipped separately. If this happens, you will receive separate tracking information where available.